Leroy Merlin — retail process unification + PDT stocktaking
~100 stores unified, PDT-driven stocktaking saved an estimated €0.3M–€3M/year in lost sales. ~400 self-service checkout lanes rolled out.
Context
~100 stores running close-but-not-identical retail processes. Stocktaking was manual, slow, and error-prone — and the error rate fed directly into lost sales through stockouts and phantom inventory.
Approach
- Unified core retail processes across ~100 stores.
- Specified PDT (portable data terminal) — driven stocktaking to replace the manual flow.
- Specified and supported the rollout of ~400 self-service checkout lanes.
Outcome
- Stocktaking automation saved an estimated €0.3M–€3M/year in lost sales depending on category mix.
- ~400 self-service checkout lanes live across the network.
- One operating model across the estate rather than 100 dialects.
Full write-up pending — tracking content polish in BAS-7.