Case Studies Archive

Selected Case Studies

Engagements I've led or contributed to across retail (Metro, MediaMarkt, Leroy Merlin) and banking (Alfa-Bank, Axioma). Each entry is a focused look at scope, decisions, and measured outcome.

CASE STUDY // 01

Axioma — documentation-first transformation

Built product architecture from scratch and formalized requirements engineering. Result: 6× lower defect rate, 2× faster feature delivery, +5% uptime.

Axioma Group · Senior Business & System Analyst (Apr 2022 – Present)

CASE STUDY // 02

Metro — Siebel CRM loyalty rollout across 15 stores

Siebel CRM loyalty rollout: 15 stores, 50,000 B2B users, 150+ change requests, 900+ employees trained, phased go-live.

Metro Cash & Carry · Head of Business & System Analysis (Jan 2021 – Feb 2022)

CASE STUDY // 03

Alfa-Bank — high-load call-center integration

30+ APIs integrating call-center to core banking (voice + chat). Serving 40M+ customers and 7,000+ agents across 5+ regions.

Alfa-Bank · Senior Business & System Analyst (Mar 2013 – Sep 2014)

CASE STUDY // 04

MediaMarkt — multi-year legacy replacement

200+ legacy processes documented, 100+ change requests, 6+ months parallel-run pilot. 25% rework reduction, 30% fewer escalations.

MediaMarkt · Senior Business & System Analyst (Mar 2012 – Mar 2013)

CASE STUDY // 05

Leroy Merlin — retail process unification + PDT stocktaking

~100 stores unified, PDT-driven stocktaking saved an estimated €0.3M–€3M/year in lost sales. ~400 self-service checkout lanes rolled out.

Leroy Merlin · Business & System Analyst (Mar 2011 – Mar 2012)