Library Archive 01
Articles & Observations
Documenting the evolution of the technical analyst. Systemic thinking, architectural blueprints, and career strategy for the modern BSA / SA practitioner.
Selected Case Studies
Axioma — documentation-first transformation
Built product architecture from scratch and formalized requirements engineering. Result: 6× lower defect rate, 2× faster feature delivery, +5% uptime.
Pillar: Proof
Metro — Siebel CRM loyalty rollout across 15 stores
Siebel CRM loyalty rollout: 15 stores, 50,000 B2B users, 150+ change requests, 900+ employees trained, phased go-live.
Pillar: Proof
Alfa-Bank — high-load call-center integration
30+ APIs integrating call-center to core banking (voice + chat). Serving 40M+ customers and 7,000+ agents across 5+ regions.
Pillar: Proof
Latest Articles
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Welcome — what I write about here
What this site is for, what I write about, and where to find the longer pieces.
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